Customer Return Policy

Denvy Automation is happy to serve customer and fulfil their requirements. If customer receives any product which fulfils the below mentioned criterion, customer is eligible for return / exchange:

  • Product is used/altered/Defective product.
  • Physical / in-transit damage to the product.
  • Branded product received seal opened.
  • Empty packet/some items or accessories are missing.
  • Significant difference found in Denvy Automation website as comparison to product.
  • Wrong item sent.

Customer is not eligible for return/exchange if

  • Its “No longer needed”.
  • Customer tried to handle the industrial product and unable to use it which promotes any tear/damage.
  • Made to Product(on demand) will not be returned.

Guidelines for Return/Exchange:

  • For Products purchased on Denvy Automation, in the event the customer has any concern with the Product, the customer shall raise Return/Exchange request within 7 days of product delivery. In case product is damaged or wrong item has been sent, raise the request within 48 hours of product Delivery.
  • Customer must share video with Customer care team while opening the package in case of Empty Package/Quantity issue.
  • Customer must share photographs (Exterior image of the box from all sides, Interior image with packaging, damaged product image, image of the shipping label) with Customer care team in case of damaged or wrong product (Videography will be highly appreciated) within 48 hours of delivery.
  • In case of Industrial goods return will be accepted only in case of wrong, defective, damaged product.
  • In Case of Faulty electronics product, customer need to contact nearest service centre for repair/ replacement.
  • All products must be in new and unopened condition with all the original packing, tags, inbox literature, warranty/ guarantee card, freebies and accessories including keys, straps and locks intact.
  • Denvy Automation shall endeavour to process the customer refund within 7 (Seven) working days from the date of request made to the Customer Care team.

Refund Policy

  • The refunds in accordance with the above guidelines shall be as per the following:
  • In case of pre-paid order, the refund will be processed through payment gateway or any other online banking / electronic funds transfer system approved by Reserve Bank India and will reflect in same account of customer buying the Product from where customer has paid the transaction amount.
  • For cash on delivery transactions, refunds, if any, will be made via demand draft/NEFT/Cheque etc. in favour of the customer buying the Products, as per the details provided by the customer.
  • The customer buying the Products will not be charged for the pickup, and no other deductions shall be made on refunds confirmed to the customer buying the Product.
  • Refunds / Returns shall NOT be allowed in the following cases:
  • Return request is made outside the specified time frame of 7 days as specified above.
  • In case where price tags, labels, original packing, freebies and accessories, box are missing.
  • If the Product is damaged by the customer, in any manner as may be determined by Denvy Automation at its sole discretion.
  • If Product has been used by the customer.
  • If Product sold as combo/sets cannot be returned as individual Product.

Refund

I've still not received the refund to my bank account. Why?

  • If you have received a mail/message from us confirming your refund request then rest assured that we have initiated your refund request and are following up with financial organisations for the same.
  • Sometimes financial organisations take a longer time to process the refund request. However, if the refund hasn't happened by the date we promised, you can contact us. We will gladly help you.

When are Refunds provided?

  • We work to provide the most hassle-free online shopping experience. You are covered and your money safe. We initiate the refund process as soon as we receive the details.
  • Damaged products are returned to our warehouse and has been quality checked.

I paid the amount upfront while purchasing product from Denvy Automation, how do I get the refund?

  • Your payment is secured. In case of prepaid orders (paid through credit card/debit card/net banking), the amount is refunded in the same account as you had made payment from within 7-10 working days

I paid cash on delivery, how would I get the refund?

  • If the mode of payment was cash on delivery (COD), we will initiate a NEFT bank transfer to your bank account. Denvy Automation will contact you for your bank account details. It normally takes 7-10 days for your money to get reflected in your bank account.

What are the details you require to process NEFT refund?

  • Once you agree for NEFT refund, you will receive an email from Denvy Automation customer support team asking for.
  • Bank Name
  • Account Number
  • Account Holder’s name
  • IFSC code
  • Location of the Bank. We initiate refund process as soon as we receive the details from you and it takes 7-10 working days for the money to be credited to your account.

Can I ask for NEFT refund if I paid through Credit Card/Debit Card/Net banking?

  • No, in case you paid via credit card/debit card/net banking, the amount will be refunded in the same account as you had made payment from.

How long will it take to refund?

  • It takes 7-10 working days for the money to be credited to your account.

All items supplied or repaired by us are fully tested and carefully packed before shipping, including the use of anti-static bags/wrapping where applicable. If we receive no communication from you, within 7 days of delivery, regarding any problems with the items, you are deemed to have received the items in full working order and with no problems.

If you wish to return an item for any reason this should be reported to us within 7 days of delivery. You then have a further 7 days to return the item, with all packaging and documentation, for assessment/inspection.

Should you wish to return an item for any other reason than stated below we must be informed of the return and reason for return in writing within 7 days of receipt of the item. You then have a further 7 days to return the item in the original condition and packaging which will enable them to be immediately fit for re-sale. Returns of this nature will be subject to a 35% re-stocking fee.

We will only authorise the return of an item in the following cases:

Faulty when received-

We offer a full 12 Months return to base warranty on all reconditioned, service exchange and new parts. So if you have any problems within 12 months from the date of delivery then please contact our Customer Relationship Team who will be happy to help and explain what you need to do next.

Please see our warranty page for full terms and conditions.


Damaged in transit

If items are damaged in transit this should be reported to us within 7 days so we can provide you with a replacement unit. If there is no availability for a replacement, the price of the items, as paid, will be refunded through the payment method used when the items were purchased. Carriage costs will also be refunded if the damage was due to our packing and/or our carrier.

The Customer should not return any damaged items until they are instructed to do so by DENVY Automation as they may be subject to inspection from the courier company. If you suspect your order has been damaged in transit, DENVY Automation will require photos of this damage to use as evidence in any claims.

Incorrect item

If you receive items which do not match those ordered, you should contact us within 7 days to arrange collection and return.
This returns policy excludes software and specially manufactured products

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